NEW DELHI: The District Consumer Disputes Redressal Commission-II, South Delhi, has directed Malaysia Airlines to refund over Rs 65, 000 with interest and ordered MakeMyTrip (India) Pvt. Ltd. to pay compensation to a Delhi resident for deficiency in service related to cancelled international tickets during the Covid-19 pandemic.
The complaint was filed by Karan Pradeep, a resident of Gulmohar Park in South Delhi, who had booked two international tickets through Make My Trip for Malaysia Airlines in October 2019 as a wedding gift for his brother and sister-in-law.
The passengers were scheduled to travel from Delhi to Kuala Lumpur on March 13, 2020, onward to Manila on March 14, and return to Delhi on March 21, 2020. However, in the wake of the global outbreak of Covid-19, the Philippines government declared a lockdown in Manila from March 15 to April 14, 2020, leading to cancellation of flights.
In view of the pandemic, Malaysia Airlines introduced an "Ultimate Flexibility Ticket Change Policy", offering "Unlimited Date Change (Waiver of Date change Fee)" and flexibility of destination change for eligible passengers.