NEW DELHI: Low-cost carrier IndiGo has so far processed refunds totalling Rs 610 crore after the government issued strict directives to the airline requiring that all refunds to passengers for cancelled or severely delayed flights be completed by 8 p.m. on Sunday, the Ministry of Civil Aviation said on Sunday.
No additional fees are permitted for rescheduling travel impacted by cancellations, an official statement said. Dedicated support cells have been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience, it added.
The ministry also said that IndiGo’s performance has shown steady improvement, with flight schedules moving back towards normal levels.
IndiGo’s flight operations have increased from 706 on Friday to 1, 565 on Saturday and are likely to reach up to 1, 650 by the end of Sunday. All other domestic airlines are operating smoothly and at full capacity, the statement said.
The ministry further stated that, in light of recent cancellations leading to a shift in demand and a temporary surge in airfares, the government intervened and introduced a cap on airfares with immediate effect. This measure ensures fairness and affordability for travellers. Since the implementation of this order, fare levels across affected routes have moderated to acceptable limits. All airlines have been instructed to comply strictly with the revised fare structure.